Program management responsibilities and activities

By Mark Zetter

So, your company has decided to outsource. You’ll need a team of folks to help manage this venture. Enter the program manager. (See, also: “When outsourcing is not the answer“)

Program management responsibilities inside the contract manufacturer can vary based on the type of products going into production and the industry in which manufacturing takes place.

Below are some general guidelines to help define some of the responsibilities of program management as a functional group within the contract manufacturer and, what makes a good program manager while interacting with the OEM customer.

Program management responsibilities within a contract manufacturer can be divided into internal efforts and external efforts.

Internal effort

Program management internal responsibilities make up roughly 70% of the program manager’s time — working and resolving OEM customer outsourcing program issues via facilitation with functional groups within the contract manufacturing facility.

External effort

Program management external responsibilities account for the remaining amount of the program manager’s time — understanding the OEM customer’s program needs and managing OEM customer’s perceptions and satisfaction.

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