Tier-2 EMS provider is a small-to-medium business (SMB)

By Mark Zetter

We witnessed firsthand subpar behavior and low performance from a European tier-2 EMS provider with processes and procedures more representing a small-to-medium business (SMB).

Experiences with this EMS provider and their US subsidiary ranged from incomplete deliverables to poor quality deliverables, to no deliverables. Meetings were often missed, or pushed out several times for no reason other than lack of preparedness and frequently with no advance notice.

Leadership does start at the top and we witnessed the above behavior and inactions from the provider’s regional executive vice president down to the Silicon Valley facility general manager, and local program management.

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